Shipping policy

At Ol’ Glory Hat Company, we’re proud to provide high-quality cowboy hats that reflect timeless style and craftsmanship. To ensure a smooth shopping experience, please review the following policies:

Order Processing

Orders are typically processed within 1–3 business days.

Custom and made-to-order items may require additional time; estimated processing times will be noted on the product page.

You will receive an email confirmation once your order is placed, and a second notification with tracking details once your order has shipped.

Shipping

We offer economy and standard shipping options at checkout.

Shipping rates and delivery times vary based on your location and the shipping method selected.

We are not responsible for delays caused by carriers or weather-related events.

In-Store Pickup

If local pickup is available, select this option at checkout. You will be notified when your order is ready.

Orders must be picked up within 7 business days of notification unless other arrangements are made.

Sales Tax

Sales tax is applied in accordance with state and local laws for orders shipped to addresses in Oklahoma and other applicable jurisdictions.

Product Availability

Inventory is updated regularly, but in rare cases, an item shown as available may become unavailable before your order is fulfilled. In that event, we will notify you and offer an alternative or a full refund.

Customer Service

If you have questions about sizing, hat styles, materials, or availability, please reach out to us before placing your order. We’re happy to help you make the right choice.

Returns and Exchanges

Returns and exchanges are accepted within 30 days on eligible items. For full details, see our Return Policy.