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Free shipping on orders with a subtotal greater than $500!!!

Purchasing a straw or felt hat?

Every straw and felt hat includes complimentary custom shaping. Our expert hat shapers will contact you to ensure your hat is shaped exactly to your specifications.

Return Policy

Returns

We accept returns on eligible items within 30 days of delivery or purchase. To be eligible for a return:

The item must be unworn, unaltered, and in new condition.

All original tags, stickers, and packaging must be intact.

proof of purchase (order number or receipt) is required.

Custom shaped hatsspecial orders, and sale items are final sale and are not eligible for return or exchange unless they are defective.

Exchanges

Customers may request an exchange for a different size or style within the 30-day return window. All exchange items must meet the same condition requirements listed above.

Refunds

Once your return is received and inspected, you will be notified of the approval status. If approved:

refund will be issued to your original method of payment within 3–5 business days.

Alternatively, store credit can be issued upon request.

Shipping charges are non-refundable, and return shipping is the responsibility of the customer, unless the item was received in error or is determined to be defective.