Refund policy

At Ol’ Glory Hat Company, we take pride in the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not, the following return and exchange policy applies.

Returns

We accept returns on eligible items within 30 days of delivery or purchase. To be eligible for a return:

The item must be unworn, unaltered, and in new condition.

All original tags, stickers, and packaging must be intact.

A proof of purchase (order number or receipt) is required.

Custom hats, special orders, and sale items are final sale and are not eligible for return or exchange unless they are defective.

Exchanges

Customers may request an exchange for a different size or style within the 30-day return window. All exchange items must meet the same condition requirements listed above.

Refunds

Once your return is received and inspected, you will be notified of the approval status. If approved:

A refund will be issued to your original method of payment within 3–5 business days.

Alternatively, store credit can be issued upon request.

Shipping charges are non-refundable, and return shipping is the responsibility of the customer, unless the item was received in error or is determined to be defective.

How to Initiate a Return or Exchange

To begin the return or exchange process please access the order from within your account profile via our website. Find the order placed and submit a return if eligible. You may also reach out to us at contactus@oghatco.com if you have any additional details or questions about the process. Further instructions will be provided upon review.

Damaged or Defective Items

If an item arrives damaged or defective, please contact us within 7 days of delivery. Include a description of the issue and supporting photos, and we will work to resolve the matter promptly.